Returns & Exchanges

At Cozyla, we strive to ensure your complete satisfaction with our smart home products. If you are not entirely happy with your purchase, we offer a 30-day return window for all electronics in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, manuals, and cables to ensure a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, we will process your refund back to the original payment method within 5-7 business days.