Frequently Asked Questions
Everything you need to know about your Cozyla experience.
What is the standard shipping time for Cozyla products?
Orders are typically processed within 1-2 business days. Standard shipping within the continental U.S. takes approximately 3-5 business days, depending on your location.
Do Cozyla smart frames come with a warranty?
Yes, all Cozyla electronic products include a standard one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
How do I set up my Cozyla smart frame?
Setup is simple: plug in your device, download the Cozyla app on your smartphone, and follow the on-screen instructions to connect to your Wi-Fi network.
Are my photos and data secure on Cozyla devices?
Security is our priority. We use industry-standard encryption to protect your data and ensure that your private photos are only accessible to you and the people you choose to share them with.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.